FAQ

What is Alvenah?

Alvenah is an online store offering a curated selection of high-quality products, including premium footwear, fashion, and lifestyle accessories. We focus on providing authentic products at competitive prices.

How can I place an order on Alvenah?

To place an order:

  1. Browse the products on our website.
  2. Select the desired item, choose the size or variation (if applicable), and click "Add to Cart."
  3. Proceed to checkout, fill in your shipping and payment details, and confirm your order.

What payment methods do you accept?

We accept various payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • Online Wallets
  • PayPal
  • Other secure payment gateways as listed during checkout.

Does Alvenah offer international shipping?

Yes, we ship to several countries worldwide. Shipping charges and delivery timelines vary based on your location and will be calculated during checkout.

How long does it take for my order to arrive?

Orders typically ship within 1-3 business days. Delivery time depends on your location and shipping method, ranging between 3-12 business days for most destinations. For detailed information, check our Shipping Policy.

Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email or SMS. Use this number to monitor your shipment's progress on our tracking page or the courier's website.

How can I contact Alvenah’s customer support?

You can reach our customer support team via:

 

Are there any discounts or promotional offers available?

We frequently run promotions and discounts on various products. Subscribe to our newsletter or follow us on social media to stay updated on the latest offers.

 

How can I subscribe to your newsletter?

Scroll to the bottom of our homepage and enter your email address in the subscription box to receive updates about new arrivals, special promotions, and exclusive discounts.

What if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, contact our customer support team immediately. We will assist you with a replacement or refund as per your preference.

Is my payment information secure?

Absolutely. Alvenah uses secure payment gateways and encryption technology to ensure your payment details are safe and confidential.

If you have any additional questions Contact Us Email: support@alvenah.com Or Live Chat.