FAQs

Welcome to the Alvenah FAQ page
Founded in June 2020, Alvenah is proud to offer premium clothing and footwear designed to bring comfort, style, and confidence to your everyday life.

1. What kind of products does Alvenah sell?

Alvenah specializes in premium clothing and footwear. Our collections are designed to combine comfort, quality, and style—featuring everything from cozy everyday essentials to trendy statement pieces that keep you looking and feeling your best.

2. Where do you ship?

We currently ship within the United States. Shipping is completely free on all orders, regardless of the order size.

3. How long does shipping take?

Our total delivery time typically ranges from 7 to 15 business days, depending on your location. This includes:

  • Handling time: 1–3 business days (Monday–Friday)
  • Transit time: 7–13 business days (Monday–Friday)

Order cutoff time is 5:00 PM EST (GMT-05:00). Orders placed after this time will be processed the next business day.

4. Can I return or exchange a product?

Yes. We offer a 30-day return policy for both defective and non-defective items.

  • Exchanges: Accepted
  • Product condition: Must be new and unused
  • Return method: By mail
  • Restocking fees: None

Once we receive the returned item, refunds are typically processed within 5 business days.

5. What payment methods do you accept?

We accept a wide range of secure payment options at checkout, including:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Venmo
  • Visa

All transactions are processed securely to ensure your privacy and protection.

6. How can I contact customer service?

For any questions, concerns, or order-related issues, you can reach us via:

Our customer support team is available Monday through Friday to assist you.

7. Do you offer custom or personalized metal wall art?

At this time, we focus on ready-made designs to ensure fast delivery and consistent quality. However, we may explore custom options in the future. Stay tuned by checking our website for updates.

8. Are your products ready to wear?

Yes, all of our clothing and footwear items are delivered brand new, carefully packaged, and ready to wear right out of the box. For shoes, we recommend trying them on indoors first to ensure the perfect fit before extended use.

9. Is your website secure?

Yes. Alvenah uses SSL encryption and secure payment gateways to ensure your information is protected during every transaction.

10. How do I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details so you can follow your package in real-time.

Still have questions?
Reach out to us directly at support@alvenah.com or call us at +1 315-564-0171. We’re happy to help.